NuriTrip support
NuriTrip support runs on email. Write to contact@nuritrip.com, and find the guides and policies that answer most questions here.
There is no phone line, live chat, or community forum. NuriTrip support will never ask you for a sign-in code, and you have no password for anyone to ask for.
Email us
Write to contact@nuritrip.com from the email address your NuriTrip account uses, so we can tell which account you are asking about.
It helps to include:
- What you were doing, and what happened instead
- The trip or itinerary item involved, by name
- Your device, its operating-system version, and the app version shown under Account → Settings
- The AI assistant you were using, if the question involves a connected assistant
Screenshots are welcome. Do not send sign-in codes or payment card details.
Answers already on this site
- Connecting an AI assistant: Connect an AI agent to NuriTrip covers what a connection can reach and how you authorize it. The Claude guide walks through it screen by screen.
- Signing in: NuriTrip emails you a 6-digit code instead of using a password. If the code does not arrive, check your spam folder and confirm the address matches your account.
- A trip looks out of date on one device: the app keeps a copy of your itinerary on the device and syncs when it is online again. Open the app with a connection and give it a moment.
- Closing your account: the account-deletion page has the in-app steps and what happens to trips you share.
Report a security issue
Email contact@nuritrip.com with Security in the subject, and enough detail to reproduce what you found. Please do not reach into another person’s account or data while you investigate.
Policies
Privacy requests, including access, correction, and deletion, go to privacy@nuritrip.com, the address the NuriTrip Privacy Policy names.